Featuring leading speakers from within and outside of the Industry, the Content Sessions bring you actionable and inspiring insight delivered on trends, opportunities, skills, best practices and personal growth; providing you with the means to inspire innovation, leadership and growth for you and within your own organization. Please visit frequently to see the details as they are added.

sunday, september 22


presented by The Joint Commission Resources

Continuing Education Program

6 CEU Credit Hours.

Topics include: USP 797 and USP 800, waterborne pathogen programs, behavioral Health as it relates to the physical environment, and an overview of Joint Commission standards around construction. Breakfast and Lunch will be provided. Pre-registration required. Healthcare Executives Only Please.

Travis Mills Travis Mills

Retired U.S. Army Staff Sergeant and recalibrated Warrior

6:00pm – 6:45pm

Opening Keynote: Never Give Up. Never Quit


Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Chip Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.

How do you build peaks for the people you care about? In this talk, drawing from his book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.


Travis Mills
Retired U.S. Army Staff Sergeant and recalibrated Warrior
Travis Mills inspires audiences nationwide to “Never give up. Never quit” no matter the obstacles or circumstances. Mills’ larger than life personality, sense of humor and incredible spirit for life engages audiences from the moment he takes center stage.

During is three combat -filled tours of duty in Afghanistan, former college sports star and skilled paratrooper U.S. Army Staff Sergeant Travis Mills ever once backed down from the hardest challenges that came his way. The big, likeable guy literally woke up every morning proudly singing the 82nd Airborne song to encourage and motivate the men he led. But late one afternoon in April 2012 while he and his men were on a routine mission near a remote village in southern Afghanistan, the unthinkable happened. While patrolling for improvised explosive devices (IEDs), the minesweeper missed one IED, and Mills’ world changed forever. In his vivid talks, Mills recalls his heroic fight for survival, the action-packed and challenging days of his earlier tours of duty with the legendary 82nd Airborne Division, the agony of encountering a hidden bomb while on patrol with his men, and his odds-defying physical and spiritual struggle afterward to come back from severe quadruple amputee injuries and rebuild his life. Travis Mills’ story inspires, encourages, challenges, and motivates audiences to move forward. He illustrates how resilient the human spirit is, how unbreakable the will is when pressed with difficult demands, and how triumphant a person can be when tasked with the seemingly impossible.

Mills’ story inspired the creation of the documentary Travis: A Soldier’s Story which played in theaters nationwide and has been featured on local and national news including Fox News’ Happening Now with Jenna Lee, CNN with Barbara Starr, and The Ellen DeGeneres Show. Mills’ story is being adapted into a major motion picture.